Technical Support I
Company: Silicon Mechanics Location: 22029 23rd Dr SE Bothell, Washington   98021 Salary: $24,000.00 - $34,000.00/Yearly Employment Type: Full-Time
Job Description
Silicon Mechanics is looking for a full-time support technician to provide front-line technical support on our product line of rackmount servers, storage, and high-performance computing clusters. Essential Tasks & Duties: This position serves as the primary post-sales customer contact, responding to customer inquiries and resolving problems related to our products. Technicians act as case owners and regularly update customer and relevant internal groups. They primarily perform remote troubleshooting in a UNIX environment, but also effect hands-on repair of hardware at our location. Women, minorities, disabled and veterans are encouraged to apply. No Recruiters
Skill Requirements
Knowledge & Skills: • Solid troubleshooting and problem solving skills • Expert end-user level computer skills • Familiarity with basic computer hardware • Professional social skills and good phone presence • Ability to de-escalate customers • Excellent communication skills in writing and over the phone • Excellent judgment • Ability to learn and adapt to changing technology • Interest in computer hardware and UNIX-based systems • UNIX experience strongly desired Education: • Bachelor's degree preferred Now that you’ve read our official job posting for this position, we have some questions for you: • Do you think a server with 42TB of RAID 6 storage is cool? • How about one with 960 compute cores? • Or one with 128GB of RAM? If so, send us your resume and cover letter. If you like troubleshooting Outlook™ problems, this is probably not the job for you. When people think of customer support they usually imagine being on the phone for 8 hours day after day providing canned responses to the same questions. We don’t get a lot of calls. In fact, we only open about 2 new tickets each day per person. Our workload doesn’t come from volume but from the complexity of the requests. Every week we see a problem that we’ve never seen before. The downside is that you never master the job. Technology is always changing and what was once cutting edge will soon be obsolete. It makes for a constantly challenging job, but some people like that sort of thing. If that’s you, we’d like to hear from you.
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