Senior Financial Services Representative Job - Bellevue, Washington

Senior Financial Services Representative
Company: Cascade Bank Location: 200 108th Avenue NE  Bellevue, Washington   98004 Employment Type: Full-Time Education Level: High School
Job Description
Job Title: Senior Financial Service Representative (SFSR) Reports to: Assistant Branch Manager Department: Retail Banking Status: Non-Exempt General Summary: Effectively meet the financial needs of our customers by providing quality products and excellent “Real people, Real attention” customer service. Process customer transactions, open deposit accounts, cover vault area, effectively refer products and services, and in compliance with regulatory requirements, bank operations and security procedures by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Develop an understanding of Cascade Bank’s history, goals, philosophy and how they relate. Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement, negotiability and check hold requirements, and enter transactions via on-line terminal. Answer questions of a general nature for customers regarding their accounts. Keep informed of new programs, service and accounts and changes in policies and procedures. Reconcile cash drawer. Accomplish bank sales goals by referring customers to bank products. Model company core values and service standards. Present a professional, positive image that reflects well on the individual and the organization. May be responsible for vault cash. Perform branch functions requiring complete knowledge of branch transaction. Functions are not limited to but may include: returned items, wire transfers stop payments, closing accounts, money orders, bank checks, foreign currency exchange. Informing customers of new services and product promotions; ascertaining customer’s needs. Contributes to team effort by accomplishing scorecard and campaign goals. Support branch management with feedback, reports and training. May perform supervisory duties in the absence of the assistant manager or manager. Perform branch functions requiring an in-depth knowledge of branch transactions. Functions may include but are not limited to: Monthly cash counts, cash control, open all new deposit products, preparing CTR reports, balancing ATM, accepting loan applications and ascertaining customer’s needs. Complies with bank operations and security procedures by adhering to government regulation, bank policy, and established procedures. Ensures successful branch certifications. Verify and approve complex and difficult transactions for staff within established limits. Originate and/or respond to correspondence, maintain and/or complete reports. Supervisory Responsibilities This job has no supervisory responsibilities. May perform supervisory duties in absence of the assistant manager or manager. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Skill Requirements
Standard Competencies Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). One year retail experience and a minimum of one year Cascade Bank FSR experience or a minimum of three years of other retail banking experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software. Other Skills and Abilities Two consecutive quarters of scorecards with a rating of an exceeds or higher. Service Star program needs to be completed and turned in regularly. Must have strong product knowledge and have acted as branch captain for product campaigns. Successful completion of Cascade Bank's Senior FSR Program. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee must occasionally lift and/or move up to 25 pounds.
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