EVOSUS Software Support Specialist job - Vancouver, Washington

Software Support Specialist - Apply Now

This is not an IT position. 

The Support Specialist is responsible for resolving complex customer-related software issues associated with the implementation and support of Evosus Business Management software. Provides software support to customers, answering questions on function and usage of product. Serves as primary support liaison between company and customer. Conveys customer feedback to product development staff. 

Essential Duties:
*Troubleshoot and solve programming issues.
*Monitor, track, and document customer support calls and related activities in Help Desk system.
*Assist other departments (Development, Implementation, Training and QA) with software-related issues. 

Competencies: 
*Ability to quickly develop and maintain a high level of knowledge of (Evosus) software products and remain expert on current product knowledge both from an internal and from a user perspective.
*Ability to understand technical concepts and communicate technical information verbally and in writing to technical and non-technical users
*Carry out assigned tasks with a professional demeanor reflected in excellent written and oral communication skills, listening skills, patience, analytical reasoning and problem solving abilities.
*Displays calm and a customer-oriented attitude in fast-paced and sometimes stressful conditions.
*Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
*Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.
*Well-organized, self-directed team player. Open to others’ ideas and trying new things.
*Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
*Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors and others.
*Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.
*Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Work takes place in an office setting. It requires the ability to sit and work at a keyboard for extended periods of time and communicate with team members by phone, computer, and video teleconferencing. Must be prepared to work at designated start time and monitor call queue through out the day. 

Resumes without cover letters will not be considered. 

Position will be filled immediately once candidate is selected. Evosus offers a great working atmosphere, excellent benefits and exposure to the latest technologies. Ranked one of the top 100 fastest growing private companies in Oregon and Clark County in 2009 by the Portland Business Journal. 


Experience:
*Bachelors degree, preferably majoring in Computer Science, Business, or Accounting and a minimum of one year of relevant work experience. An Associate’s degree with 2 or more years relevant work experience may be substituted for a Bachelors degree.
*3 – 5 years experience in software support or retail management.
*Solid understanding of accounting principles and practices, especially AR, AP and general ledger accounting.

Skill Requirements:

*Microsoft Windows XP and Windows 7
*Microsoft Office 2007/2010 Suite including Word, Excel, Outlook and PowerPoint
*Intermediate-to-advanced computer skills

Additional Skills Desired:
*Remote Desktop and Terminal Services
*Online meeting software such as WebEx or GoToMeeting
*Knowledge of printer troubleshooting